Free Delivery
Dentalitem provide free shipping for all prdoucts from our factory in China and warehouse in Europe! But for some romote country should pay parts of extra shipping freight. We cooperated with DHL, FEDEX, UPS and EMS shipping company, your package will arrival in time.
About Taxes and Duties
Dentalitem offers reliable free shipping.
For members of European Union,Most of parcel without tax and duties.
Other parcels with special request from EU customers,will be delivered with no dental words.Customers are responsible to pay for the taxes if import taxes are charged. Although the possibility to have import taxes is near to zero, we strongly suggest that you'd better know your import policy before your purchase.
Outside of European Union Countries,parcel will be delivered with no dental words.Customers are responsible to pay for the taxes if import taxes are charged. Although the possibility to have import taxes is near to zero, we strongly suggest that you'd better know your import policy before your purchase.
As per our data, only less than 1% of the package was opened and checked by customs of destination country.
How can I check my order status?
Dentalitem takes DHL, Fedex, USPS, Parcelforce, EMS, Royal Mail as main shipping method.Tracking number will be offered through email for each order from Dentalitem.
Steps of processing an order
Once order has been made from Dentalitem, it will take totally 5-15 business days to complete. (Except sales peak season, heavy demand maybe makes some delay)
Step 1: Order confirmed by our system (0-1 business day)
Step 2: Order arranged and packaged by our storehouse (2-5 business days)
Step 3: Package carried to Courier or Express Center (1 day)
Step 4: Order processed by post to your destination.(5-7business days),for Members of the European Union,duty-free shipping way(9-12 days)
Return & Refund
What is Dentalitem return process
1. We offers 1 Year warranty.Wear parts are guaranteed for three months.
2. All items within Product Warranty can be returned for a refund,the following conditions need to be met:
1)Refund could be accepted in 14 days after receipt of the items.
2)All returning items must be in original package and brand new.If it is artificial damage, can not get a refund or change the new one for free.
3)Refund will be credited within 1-2 business days after we receive the returned package.
3.All items within Warranty,we provide free repair service.You are responsible for return shipping fee.All items out of warranty,we provide repair service,but we will charge for spare parts and freight.
4.Customer center will offer you shipping address, so contact customer service first.
5. Please do not mark dental words on outside package, you can mark as gift.
6. Please offer tracking number for return shipment. We won’t take any responsibility for any missing return shipment.
Can I get full refund for returned package?
1. If you get the package damaged, please contact customer service immediately, and you can ask for a compensate from the shipping company within 24Hours.
2. For all returned packages, full refund will be credited within 1-2 business days if the package in it's original packing and new.
3. For all returned packages with no quality problems, We will deduct the original shipping freight from full refund.
4. For all packages outside of 14 days return policy, only partial refund will be credited.
Can I get full refund for cancellation orders?
1. Dentalitem accept order cancellation under condition that the package do not shipped out yet.
2. Dentalitem will refund you within 48hours after order cancellation.
3. If the product is OK, but you just do not like the type or the color, and want to cancel the order, for this case, here you should pay the shipping freight and customer service fees.
Dental V500 45000RPM Micro Mot...
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